Software Development
Kirklees Council website
A new website for Kirklees Council — helping residents find services and information online, built accessibility-first.
- Client
- Kirklees Council
- Role
- Software Developer
- Year
- 2016
- Duration
- 9 months
In short
- A rebuild of a local-government website that 430,000 residents rely on.
- Accessibility, usability and content design at the heart of the brief.
- Tight public-sector constraints; exacting quality expectations.
The brief
Local-government websites carry a specific weight: for many residents they're the only way they interact with their council. Kirklees serves 430,000 people across West Yorkshire — benefits, waste collection, schools, housing, planning, licensing — and the old site wasn't getting people to what they needed quickly enough.
The brief was a ground-up rebuild around user needs, to LGA / GOV.UK accessibility and usability norms, and at a cost the council could defend.
Approach
Content- and task-led information architecture — organising around what residents want to do, not the council's internal org chart.
Accessibility baked in: manual testing with assistive-tech users alongside automated checks.
Progressive enhancement — working right on older devices and browsers that residents actually had.
Working alongside content designers to cut and rewrite pages that weren't pulling their weight.
What I delivered
- New public-facing website
- Accessibility remediation
- Migration from the previous content platform
- Training and handover for council staff
Outcomes
- A website that made it faster for residents to find and complete the services they came for
- An accessible baseline the council could confidently build on
- A foundation that's supported further digital work for Kirklees since
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