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Software Development

Kirklees Council website

A new website for Kirklees Council — helping residents find services and information online, built accessibility-first.

Client
Kirklees Council
Role
Software Developer
Year
2016
Duration
9 months

In short

  • A rebuild of a local-government website that 430,000 residents rely on.
  • Accessibility, usability and content design at the heart of the brief.
  • Tight public-sector constraints; exacting quality expectations.

The brief

Local-government websites carry a specific weight: for many residents they're the only way they interact with their council. Kirklees serves 430,000 people across West Yorkshire — benefits, waste collection, schools, housing, planning, licensing — and the old site wasn't getting people to what they needed quickly enough.

The brief was a ground-up rebuild around user needs, to LGA / GOV.UK accessibility and usability norms, and at a cost the council could defend.

Approach

Content- and task-led information architecture — organising around what residents want to do, not the council's internal org chart.

Accessibility baked in: manual testing with assistive-tech users alongside automated checks.

Progressive enhancement — working right on older devices and browsers that residents actually had.

Working alongside content designers to cut and rewrite pages that weren't pulling their weight.

What I delivered

  • New public-facing website
  • Accessibility remediation
  • Migration from the previous content platform
  • Training and handover for council staff

Outcomes

  • A website that made it faster for residents to find and complete the services they came for
  • An accessible baseline the council could confidently build on
  • A foundation that's supported further digital work for Kirklees since